DSSS is Addressing Billing Concerns Regarding Higher-Than-Usual Bills for City of Green Customers

The Summit County Department of Sanitary Sewer Services is aware that many of our City of Green sewer customers have recently received a higher-than-usual bill due to previous bills being estimated rather than based on actual usage. We understand that this unexpected increase may be concerning, and we sincerely apologize for any inconvenience this has caused.

To assist you during this time, we are offering the following options:

• Penalty Exemption: We can set your account as penalty exempt, allowing you to spread the balance over time.
• Usage Review: Our team can assist you in reviewing your usage and provide guidance on managing costs effectively.

Our goal is to make this process as smooth as possible and ensure you receive the support you need. If you have any questions or need assistance, please don’t hesitate to contact us at 330-926-2400.

Thank you for your understanding, and we appreciate your continued cooperation as we work to resolve this matter.