[ Safety Communications Technician ] Job Information
Company City of Akron Department
Category Public Safety Job Type Full-Time
Job Status Sourcing Salary Range Per Month
Shift Minimum Education High School
Degree Title Minimum Exerience
No of Jobs 0 Start Publishing 09/05/2017
Stop Publishing 10/07/2017 State OH
County Summit City Akron


This is public safety communications work in the Police, Fire and EMS communications center.

An employee in this class receives incoming emergency and informational calls and provides prompt and efficient assignment and coordination of safety forces field personnel in response to both emergency and non-emergency requests for service.  Operates a LEADS/NCIC terminal and computer workstation entering, retrieving, evaluating and relaying information to field personnel.  May be assigned as LEADS/NCIC terminal agency coordinator.

Works both independently and as a team member on assigned shift, under general supervision with considerable independence, in a confined area and with limited breaks.  Maintains alertness, sensitivity and good judgment during periods of prolonged activity in an emergency atmosphere.


Graduation from an accredited high school or GED and a minimum of one year of paid experience in public safety communications, law enforcement, fire/emergency medical or other intense public contact activity, such as in travel reservations, debt collection, crisis intervention, or responsible customer service work.  Currently certified for Emergency Medical Dispatch (EMD) and for LEADS/NCIC terminal operation and usage, or must obtain certifications during probationary period.

Considerable knowledge of the functions and services of various departments and local agencies serving the community.  Knowledge of specialized emergency programs and of emergency action plans.

Ability to accurately type at least 25 words per minute.  Ability to take charge of conversations, function calmly, tactfully and courteously under emergency and high volume conditions while making accurate and timely responses to various alarms, prompts and requests for service.  Ability to speak clearly and distinctly with appropriate use of pauses, emphasis and pronunciation.  Ability to train others in all aspects of the work.

Skill in carrying out all communications and dispatching activity in relation to public safety operations.  Skill in establishing and maintaining effective working relationships with other persons.  Skill in the timely operations of computer equipment for entering, retrieving and evaluating safety communications information.  List of essential job functions available upon request.

Preferred Skills

Receives requests for services, complaints and reports of incidents by computer terminal, paper forms, direct calls, automatic telephone tapes, alarm boxes, and other on-line systems, verbal instructions, or from other agencies.   Initiates incidents by obtaining essential information from the caller and recording the information either manually or with computer terminal.  Sends information to the appropriate dispatcher(s).  Uses on-line data priorities to determine proper personnel needed to respond to calls.  Operates radio consoles, public address systems and computer terminals in order to dispatch appropriate units to requests for service in accordance with prescribed department policies.  Considers the nature and priority of incidents in light of availability of field units before assigning the incidents.  Coordinates mobile unit activities by monitoring and relaying information over any radio talk group when required.  Maintains radio contact with field units keeping records of the duty status of each unit and disposition of each incident assigned.  Assists callers coping with difficult or dangerous situations and/or emergency actions taken while waiting for Police, Fire, or EMS units to arrive.  Assists people in distress courteously, calmly, and with authority. 
Responds to calls not requiring Police, Fire, or EMS action by providing requested information or directing caller to appropriate individuals or agencies.  Updates computer and paper files as needed.  Completes and compiles a variety of forms, statistical reports and schedules.   Retrieves and enters information about people, vehicles, weapons, stolen articles, etc., through computer terminals accessing regional, state, and nationwide law enforcement data.  Regularly tests various systems for proper functioning, and initiates repair orders when necessary.  Performs routine maintenance on equipment such as logging recorders, terminal screens, keyboards and computerized logs.  Monitors closed-circuit TV units maintaining surveillance for various locations.  Activates back up power capabilities and coordinates the use of stand-by systems in emergencies.  Answers field personnel requests for assistance or information.  Provides radio and telephone relay service to area hospitals for public safety and health agencies.  Broadcasts descriptions of stolen vehicles and wanted or missing persons.  May receive, respond to and document requests for warrants.  May verify, enter and file warrants.  May prepare notices and/or correspondence.  May gather by phone or in person information from citizens, suspects, correctional institutions or other departments.  May make court appearances as required related to assigned activities.  Assists in the training of new employees in all aspects of the work.  May conduct in-service and ongoing training as needed.  Performs related work as required.



Posted 09/05/2017 14:58:30
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