[ Consumer Services Clerk ] Job Information
Company City of Akron Department
Category Other Job Type Full-Time
Job Status Sourcing Salary Range Per Month
Shift Minimum Education High School
Degree Title Minimum Exerience
No of Jobs 0 Start Publishing 12/21/2017
Stop Publishing 01/13/2018 State Ohio
County City Akron


This is technical clerical work in utilities services.

An employee in this class handles water and sewer customer inquiries and complaints, establishes  customer accounts and collects and processes payments on accounts.

Works under general supervision within established regulations and procedures.


Graduation from an accredited college or university with a baccalaureate degree in civil engineering.  Possession of a valid State of Ohio driver's license.

Considerable knowledge of the principles and practices of civil engineering.  Considerable knowledge of the methods and materials used in the design and construction of civil engineering projects such as highways, streets, water and sewer systems, bridges and parking facilities.

Ability to perform professional engineering work, assisting in the planning, design, and execution of civil engineering projects.  Ability to develop and complete engineering plans through the efforts of technical support personnel.  List of essential job functions available upon request.

NOTE:  Applicants who were permanent, full time employees with the City of Akron on or before April 1, 1993, and have maintained continuous employment at the date of future posting are "grandfathered" into the previous minimum qualifications for this classification as approved by the Civil Service Commission on June 22, 1989.  (CSC 4/1/1993).

Preferred Skills

Handles billing questions and complaints consistent with policies, procedures, rules and regulations involving new accounts, discontinued services, turn-ons, turn-offs, water-sewer bills, refuse, recycle and payment options. Provides assistance to customers on the phone or at the walk up payment counter, issues work orders for high bills, estimated bills, final reads; issues duplicate bills and establishes new accounts on water contracts.  Searches county records for property ownership verifications.  Reviews daily payment records and prepares collection and turn-off orders.  Prepares monthly reports, notices, contracts, letters, payment receipts, etc.  Records and files contracts.  Files incoming correspondence, work orders, and turn-off notices.  Initiates changes to existing and computerized records.  Arranges for meter tests.  Issues and schedules work orders.  Completes  legal and loan documents for coordination with various City departments.  Shares information  regarding new accounts, meter reading, and billing with other governmental entities.  Receives, sorts, and distributes incoming mail.  Processes customer payments.  Handles cash transactions.  Performs related work as required.



Posted 01/30/2017 11:14:19
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